Summary

Product Manager with 4+ years turning business problems into shipped outcomes across tech, insurance, and market research industry, with experience building 0 to 1 GenAI products (RAG systems, AI agents, automation) and owning the full arc from strategy and roadmaps to working prototypes.

Experience

Working with the CEO and senior leadership across business functions to drive key initiatives and growth plans, focusing on product strategy, roadmapping, new product development, and workflow/process automation.

• Cut proposal drafting from 8 hours to 40 mins & lifted per-rep outreach 6× by launching JC Engage, an LLM-based portal that automates the client intelligence & personalized outreach pipeline, cutting analyst research & design time.
• Eliminated 90% of client email threads and 8 hours/week of manual reporting by building and launching a client delivery portal from 0 to 1, replacing email and spreadsheet tracking with a single view of milestones, approvals, and deliverables.
• Built a B2B moderator marketplace 0 to 1, from market sizing and ICP through to a phased build with an 8-person engineering and design pod.
• Cut post-call follow-ups 40% by shipping a real-time sales assistant that answers client questions on live calls, using RAG over 2,000+ proposals and capability docs at 95% answer accuracy.
• Grew qualified leads 5× at a 35% higher reply rate by building a signal-based lead engine that scans the market for hiring, funding, and launch signals to discover net-new prospects and identify contacts.
• Reduced RFQ quote turnaround from 4 hours to 15 minutes by automating bid response with LLM-based extraction of audience, sample, and timeline criteria and an ML pricing model trained on historical bids.

Worked in the Risk Control Unit. Learned about the insurance industry and its products. Introduced ML-driven fraud detection in insurance claims.

• Improved claims-processing accuracy 40% over manual/rule-based methods by building RiskRadarAI, an ML-based claims-scoring app. Demoed to the CTO & RCU Head.
• Got 4 high-impact features approved for development while reviewing the BRD for the new Investigation module.
• Lifted fraud-flag accuracy 10% by defining and shipping new triggers in the fraud-detection engine.

Developed applications and owned performance-testing infrastructure for Avaya's enterprise telephony servers and its flagship contact center product.

• Reclaimed 40+ man-hrs/month by designing & building an automation portal orchestrating the end-to-end test pipeline.
• Cut deployment time 75% by re-architecting the deployment process for a call-traffic-generator product.
• Eliminated 80% of the manual effort by shipping a debug-logging application that closed long-standing workflow gaps.
• Expanded test coverage 60% by automating customer-engagement scenarios for Avaya Aura® Call Center Elite.
• Saved 20+ hours a month by replacing manual extension configuration in System Manager with a bulk-operation tool.
• Selected 1 of 20 globally, across 7,000+ employees, for the Avaya Accelerate program.

Education

Skills